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Home Health and Hospice Growth Strategy Series-Part 2: Referral Management


June 10th - 9AM to 12PM

Virtual Event-Eastern Time

Session 2 Referral Management - Ideal for Intake, Access, Admissions, and Scheduling Staff

  • True Colors Assessment and “Keys to Personal Success”
  • Providing an Exceptional Experience Along the Customer Journey
    • Asking Smart Questions to Uncover Customer Needs
    • Articulating the Value Proposition
    • Handling All Objections
  • Best Practices Using Data for Referral Management
  • Customer Service That Sets Your Agency Apart

   Sponsored by Home Care & Hospice Association of New Jersey 

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