Marketing Sales and Customer Service

Simione Consultants creates new Marketing, Sales and Customer Service Division through acquisition of Home Care and Hospice Solutions and Polly Rehnwall, Inc.

Hamden, CT, July 8, 2008 - William J. Simione, Jr., Managing Principal and co-founder of Simione Consultants, LLC, announced the formation of the company’s Marketing, Sales and Customer Service Consulting Division through the acquisition of Home Care and Hospice Solutions and Polly Rehnwall, Inc. These top two firms were owned and created respectively by the renowned consultants Michael Ferris and Polly Rehnwall. The combination of these two talented professionals creates for Simione Consultants a new Marketing, Sales and Customer Service Consulting Division. For over 40 years, Simione Consultants has consulted with Home Care and Hospice companies throughout the country on how to improve their business practices and increase their bottom lines. This new division now gives Simione the capability to be Home Care and Hospice’s one stop shop for all consulting needs.

“We have always tried to anticipate our clients’ present and future needs and that has always dictated the direction of our consulting practice,” states Bill Simione, Jr. “In order for a home care or hospice agency to survive and thrive they will need help in the areas of marketing and sales, that is why we have assembled the best possible team: Michael Ferris formerly known from Home Care and Hospice Solutions and Polly Rehnwall of Polly Rehnwall, Inc.”

Renowned for their distinguished Financial Management, Clinical, Operational, Revenue Cycle Management, IT Consulting and Due Diligence programs, Simione Consultants’ addition of trusted marketing, sales, and customer service consultants Michael Ferris and Polly Rehnwall illustrates their dedication to bring Home Care and Hospice agencies the services they need from the very best in the field.

William L. Deary, III, CEO of Great Lakes Home Health and Hospice and HME told us: “After working closely with Mike Ferris and Polly Rehnwall over the last 3 years, our referrals have grown significantly and our conversion rates improve each month. Our customer satisfaction is currently a notable 97.1%. Their consulting, coaching, and support has been critical to our success. Mike contributes to the success of Great Lakes top sales program with his coaching, training, and support of our Physician Service Coordinators (PSCs). Mike’s strategic consulting and practical training is indispensable. I recommend making the Square One Bootcamp an imperative part of every new PSC’s orientation and training. Polly and her team were integral to the very successful creation of our Customer Service Center, making Great Lakes exceptional in the process of moving referrals through from first phone call to admission of patient/client. In a word, Mike and Polly are exceptional.”

Having long been the touchstone for consulting to the Home Care industry, the new Marketing, Sales, and Customer Service division of Simione Consultants will enable agencies with any need the same trusted, innovative, and practical solutions to boost their referrals and gain a competitive edge over their competition.

About Simione Consultants, LLC:

For over 40 years, Simione Consultants has been exclusively dedicated to Homecare and Hospice. Their uniquely qualified operations, clinical, and financial experts provide superior guidance, enabling clients to achieve their business goals. The full time staff of committed industry veterans includes former homecare executives, nurses, JCAHO surveyors, information system specialists, Certified Public Accountants (CPAs), and Certified Valuation Analysts (CVAs). Simione helps organizations operate efficiently, maximize resources and improve outcomes and financial performance.

About Home Care and Hospice Marketing Solutions:

Home Care and Hospice Marketing Solutions (HCHMS) is the leading industry specific resource for home care professionals. Founded by Michael Ferris, HCHMS specializes in Sales, Marketing and Customer Service Coaching, Training, and Consulting for home health and hospice agencies. With expertise in Medicare Home Health, Hospice, and Private Pay Home Care, including not-for-profit and for-profit organizations HCHMS’s services enable home care agencies to understand and capitalize on the opportunities in their market.

About Polly Rehnwall, Inc.:

Polly Rehnwall Inc. (PRI) is a national healthcare consultant specializing in marketing strategy, referral development, admission management and customer service. Polly has focused on healthcare consulting since 1993 and is a former senior marketing executive for 3 national hospital companies. PRI has helped over 100 healthcare providers deliver the real world strategies and tools that maximize performance in today's challenging healthcare environment. Applying the strategies of progressive, customer-focused industries to healthcare, Polly’s team helps change the way you develop your markets, systems and service lines.

Contact information:

Simione Consultants, LLC
4130 Whitney Avenue
Hamden, CT 06518
(800) 949-0388
(203) 287-9288
Fax: (203) 287-1309
info@simione.com
Michael Ferris
mferris@simione.com
Polly Rehnwall
prehnwall@simione.com

Clinical Operations | Financial Management | Hospice | Information Technology | Mergers & Acquisitions | Cost Reporting | A/R Management | Compliance | Interim Management | Marketing, Sales and Customer Service

Due Diligence | Blueprint for Success | Business Checkup | HIPAA Services | OASIS Services | OBQM Services | Strategic Services | Business Valuation